Who is the Data Officer and how do I contact them directly?

Our Data Officer handles all formal data rights requests — access, correction, deletion and portability. Contact them at support@sobat88.best with subject 'Attn: Data Officer'. Acknowledgement arrives within 4 business hours, full response within 3 working days.

Reference

Your Legal Rights and Platform Policies

Q: Can I request a copy of my personal data held by sobat88?

Yes. Submit a data portability request by emailing support@sobat88.best with 'Data Request' in the subject line and your account ID in the body. We will deliver a structured file of your personal data within 3 working days.

sobat88 operates under a clear legal framework designed to protect your account, your data, and your access rights — all of which depend on local law in Indonesia.

Jurisdiction-Aware PolicyData Retention StandardsAccount Rights ProtectedDANA · OVO · GoPay · QRIS Compliance24/7 Legal Contact Path

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How Our Legal Policy Works for You

sobat88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

All services on sobat88.best are made available where local law permits. Access to account features, including deposits via DANA, OVO, GoPay and QRIS, is subject to the regulations applicable in your province and region across Indonesia — including cities such as Semarang and Makassar. We maintain

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a written record of your account activity, transaction references, and consent logs, which we retain for a minimum of 12 months in accordance with our data retention schedule. Any dispute arising from account activity is handled first through our internal resolution team, and escalated to formal
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arbitration only when required. We do not share your personal data with third parties for marketing purposes without your explicit written consent. Our legal policy is reviewed quarterly to keep pace with changes in applicable Indonesian digital commerce regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

KONTAK KEBIJAKAN RESMI

Reach Our Legal and Policy Team

If you have a question about how our policies apply to your specific account situation, or you need to submit a formal data request, our policy…

KEAMANAN DAN KEPERCAYAAN AKUN

How We Handle Data, Security, and Your Rights

sobat88 applies multiple layers of account security and data governance so that your information stays protected at every stage — from the moment you open an account to long after your last…

Data Encryption at Rest and in Transit

All account data — including your payment method preferences for DANA, OVO, GoPay and QRIS — is encrypted using AES-256 at rest and TLS 1.3 in transit. No plain-text personal record is stored on our servers.

Cookie Policy and Consent

We use functional cookies to keep your session active and analytics cookies to improve load times. You can withdraw cookie consent at any time via the cookie preference panel in your account settings, without affecting your ability to log in.

Account Security Layers

Two-factor authentication via SMS or authenticator app is available for every account on sobat88.best. We recommend activating it from Settings → Security; it adds a verification step each time a new device attempts to log in.

Data Retention and Deletion

We hold account records for 12 months after account closure, as required under applicable Indonesian digital commerce standards. After this period, personal identifiers are removed from our active database. Submit a deletion request through the ticket system to begin this process early.

Who to Contact and How to Request Changes

Our Data Officer handles correction and portability requests. Email [email protected] with subject line 'Data Request' and your account number. We will confirm receipt within 4 hours and deliver a full response within 3 working days.

Third-Party Sharing Policy

We share data with payment processors — including DANA, OVO, GoPay, QRIS infrastructure providers — only to complete your transactions. No profile data is sold or licensed to advertisers. You can request a full list of sub-processors via the Legal Requests ticket.

Legal Policy Questions Answered

The questions below reflect what account holders most commonly ask about their legal rights, data handling, and how our policies apply in Indonesia. If your question is not covered here, open a ticket under Settings → Legal Requests or contact us directly via live chat.

Access depends on local law in your province or district. We apply jurisdiction checks at the account level and will notify you if any feature is unavailable in your area. Check your account dashboard for region-specific access status.

We collect your name, email address, phone number, and the payment method details you provide — such as your DANA or OVO wallet identifier. We do not collect biometric data. Full details are in our Privacy Policy, accessible from your account footer.

We retain your records for 12 months after account closure, in line with applicable Indonesian digital commerce standards. After that period, personal identifiers are removed. You may request early deletion through the Legal Requests ticket in your dashboard.

Yes. Submit a data portability request by emailing [email protected] with 'Data Request' in the subject line and your account ID in the body. We will deliver a structured file of your personal data within 3 working days.

Raise a dispute ticket within 14 days of the transaction date via Settings → Legal Requests. Our internal resolution team reviews the payment log and the GoPay or QRIS reference ID, and provides a written outcome within 5 working days.

Your wallet identifiers are retained for the 12-month statutory period alongside your transaction history. After that, they are removed. You can request early removal; however, any active dispute linked to those transactions must be resolved first.

Our Data Officer handles all formal data rights requests — access, correction, deletion and portability. Contact them at [email protected] with subject 'Attn: Data Officer'. Acknowledgement arrives within 4 business hours, full response within 3 working days.

Your Legal Rights and Platform Policies

Reach Our Legal and Policy Team

How We Handle Data, Security, and Your Rights

Data Encryption at Rest and in Transit

Cookie Policy and Consent

Account Security Layers

Data Retention and Deletion

Who to Contact and How to Request Changes

Third-Party Sharing Policy

Legal Policy Questions Answered

01 Is sobat88 available for use in all regions of Indonesia?

02 What personal data does sobat88 collect when I open an account?

03 How long does sobat88 keep my account data after I close my account?

04 Can I request a copy of my personal data held by sobat88?

05 How does sobat88 handle a disputed transaction made through GoPay or QRIS?

06 What happens to my data if I use DANA or OVO to deposit and then close my account?

07 Who is the Data Officer and how do I contact them directly?

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